Last updated: July 23, 2026
This Policy governs the cancellation and refund terms applicable to Meliconnect subscriptions.
1. Free Version
Meliconnect offers a free version of the plugin that allows you to use the service with certain limitations, including synchronization of up to 50 products.
This version allows you to evaluate the software’s functionality, compatibility, and features before purchasing a paid subscription.
2. Subscriptions
Meliconnect offers the following subscription plans:
- Monthly.
- Semi-Annual.
- Annual.
Each plan provides access to premium features for the duration of the selected subscription period.
3. Cancellation
You may cancel your subscription at any time.
Cancellation will prevent future automatic renewals.
Your access to the service will remain active until the end of the prepaid subscription period.
No further charges will be made after the renewal has been canceled.
4. Refund Policy
Since Meliconnect provides a free version that allows users to evaluate the software before purchasing a subscription, all sales are final and no refunds will be issued once payment has been processed.
We strongly recommend using the free version to verify that the plugin is compatible with your environment before purchasing a subscription.
5. Exceptions
Refund requests may be considered only in exceptional circumstances, including:
- Duplicate charges.
- Billing errors attributable to Meliconnect.
- Accidental charges.
- Cases where, due solely to issues attributable to Meliconnect, the service cannot be provided and no reasonable solution can be offered.
Approval of any refund is at the sole discretion of Meliconnect.
6. Situations Not Eligible for Refunds
Refunds will not be granted for:
- Change of mind.
- Failure to use the service.
- Lack of technical knowledge.
- Issues caused by WordPress, WooCommerce, MercadoLibre, or third-party plugins.
- Compatibility issues caused by themes, plugins, or customizations.
- Limitations or problems related to the customer’s hosting server.
- Changes made by MercadoLibre to its API or policies.
- Suspension or restriction of MercadoLibre accounts.
7. Technical Support
If you experience a technical issue, you should contact our support team before requesting any review of your case.
Contact email:
Our goal is to resolve any issues as quickly as possible.
8. Changes to This Policy
Meliconnect may update this Policy whenever necessary.
Any changes will become effective upon publication on our website.
9. Contact
If you have any questions regarding this Policy, you may contact:
Emiliano Nicolas Serkin
Buenos Aires, Argentina
Email: plugins@meliconnect.com
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