{"id":10380,"date":"2026-07-24T15:38:10","date_gmt":"2026-07-24T15:38:10","guid":{"rendered":"https:\/\/mercadolibre.meliconnect.com\/?page_id=10380"},"modified":"2026-07-24T22:15:26","modified_gmt":"2026-07-24T22:15:26","slug":"refund-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/mercadolibre.meliconnect.com\/en\/refund-and-cancellation-policy\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>Last updated:<\/strong> July 23, 2026<\/p>\n<p>This Policy governs the cancellation and refund terms applicable to Meliconnect subscriptions.<\/p>\n<hr \/>\n<h4>1. Free Version<\/h4>\n<p>Meliconnect offers a free version of the plugin that allows you to use the service with certain limitations, including synchronization of up to <strong>50 products<\/strong>.<\/p>\n<p>This version allows you to evaluate the software&#8217;s functionality, compatibility, and features before purchasing a paid subscription.<\/p>\n<hr \/>\n<h4>2. Subscriptions<\/h4>\n<p>Meliconnect offers the following subscription plans:<\/p>\n<ul>\n<li>Monthly.<\/li>\n<li>Semi-Annual.<\/li>\n<li>Annual.<\/li>\n<\/ul>\n<p>Each plan provides access to premium features for the duration of the selected subscription period.<\/p>\n<hr \/>\n<h4>3. Cancellation<\/h4>\n<p>You may cancel your subscription at any time.<\/p>\n<p>Cancellation will prevent future automatic renewals.<\/p>\n<p>Your access to the service will remain active until the end of the prepaid subscription period.<\/p>\n<p>No further charges will be made after the renewal has been canceled.<\/p>\n<hr \/>\n<h4>4. Refund Policy<\/h4>\n<p>Since Meliconnect provides a free version that allows users to evaluate the software before purchasing a subscription, <strong>all sales are final and no refunds will be issued<\/strong> once payment has been processed.<\/p>\n<p>We strongly recommend using the free version to verify that the plugin is compatible with your environment before purchasing a subscription.<\/p>\n<hr \/>\n<h4>5. Exceptions<\/h4>\n<p>Refund requests may be considered only in exceptional circumstances, including:<\/p>\n<ul>\n<li>Duplicate charges.<\/li>\n<li>Billing errors attributable to Meliconnect.<\/li>\n<li>Accidental charges.<\/li>\n<li>Cases where, due solely to issues attributable to Meliconnect, the service cannot be provided and no reasonable solution can be offered.<\/li>\n<\/ul>\n<p>Approval of any refund is at the sole discretion of Meliconnect.<\/p>\n<hr \/>\n<h4>6. Situations Not Eligible for Refunds<\/h4>\n<p>Refunds will not be granted for:<\/p>\n<ul>\n<li>Change of mind.<\/li>\n<li>Failure to use the service.<\/li>\n<li>Lack of technical knowledge.<\/li>\n<li>Issues caused by WordPress, WooCommerce, MercadoLibre, or third-party plugins.<\/li>\n<li>Compatibility issues caused by themes, plugins, or customizations.<\/li>\n<li>Limitations or problems related to the customer&#8217;s hosting server.<\/li>\n<li>Changes made by MercadoLibre to its API or policies.<\/li>\n<li>Suspension or restriction of MercadoLibre accounts.<\/li>\n<\/ul>\n<hr \/>\n<h4>7. Technical Support<\/h4>\n<p>If you experience a technical issue, you should contact our support team before requesting any review of your case.<\/p>\n<p>Contact email:<\/p>\n<p><strong><a href=\"mailto:plugins@meliconnect.com\">plugins@meliconnect.com<\/a><\/strong><\/p>\n<p>Our goal is to resolve any issues as quickly as possible.<\/p>\n<hr \/>\n<h4>8. Changes to This Policy<\/h4>\n<p>Meliconnect may update this Policy whenever necessary.<\/p>\n<p>Any changes will become effective upon publication on our website.<\/p>\n<hr \/>\n<h4>9. Contact<\/h4>\n<p>If you have any questions regarding this Policy, you may contact:<\/p>\n<p><strong>Emiliano Nicolas Serkin<\/strong><\/p>\n<p>Buenos Aires, Argentina<\/p>\n<p>Email: <strong><a href=\"mailto:plugins@meliconnect.com\">plugins@meliconnect.com<\/a><\/strong><br \/>\n&#8220;`[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Last updated: July 23, 2026 This Policy governs the cancellation and refund terms applicable to Meliconnect subscriptions.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10380","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/pages\/10380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/comments?post=10380"}],"version-history":[{"count":1,"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/pages\/10380\/revisions"}],"predecessor-version":[{"id":10381,"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/pages\/10380\/revisions\/10381"}],"wp:attachment":[{"href":"https:\/\/mercadolibre.meliconnect.com\/en\/wp-json\/wp\/v2\/media?parent=10380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}